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Our vision - "Helping customer service professionals make professional decisions through simulation." |
| New technologies are turning the contact center into an increasingly complex environment; intelligent call routing and multimedia are two good examples of such technology. But even a standard ACD - when modern business rules like skills-based routing are used - is a challenge to manage. |
| Despite this growing investment in technology, 60% to 70% of contact center expense is for the people answering the phone... or e-mail, or fax, or web-chat. |
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| How do you sort through all the complexities to ensure that you maximize your most important investment, your people? Through simulation. Welcome to SIMdecisions, the best contact center simulator on the internet. |
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Do you use Erlang? Quick fact -- "Air traffic controllers use Erlang to determine flight and runway requirements because airplanes don't abandon, they just fly in holding patterns." |
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| Is your business complex enough to require simulation? Consider this - traditional Erlang staffing models assume that customers wait forever and never hang up! Do your customers ever hang up before being answered? Of course! So, your business is complex enough for simulation. Do you have different call priorities or agents that handle different call types? If so, your business is a prime candidate for simulation. |
"Stop playing 'what-if' with your customers." |
| Until now, the best way to decide how to run your business was through trial and error... at your customers' expense. Now you can experiment online. Simulate with SIMdecisions to find the right staffing level, gauge your optimal productivity, or try a new routing rule. Starting today you can simulate with us instead of playing 'what-if' with your customers. |
"It's time to fire your old Erlang staffing model..." |
| Advanced degree not required... If you can cook with a recipe you will love our step-by-step wizard that guides you through your first simulation. You can create a simulation in under three minutes! If you have ever cooked without a recipe you will love the flexibility of SIMdecisions. |
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The bottom line -- SIMdecisions is powerful, flexible and free. When was the last time someone offered you instant ROI... and delivered!? Not convinced? View a sample to get a quick preview, or check out our many lessons to view the great variety of solutions that you can find with SIMdecisions.
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