| Sample Simulations: |
| Sample 1 |
| A basic simulation. Sales calls are given higher priority. What impact does this have? |
| Sample 2 |
| Skills-based scenario. This business is servicing customers in three languages with some bilingual agents. Do they have enough workers for each language? |
| Sample 3 |
| Three scenarios running together to see which staffing level achieves an 80% service level. |